Schedule a Ride
You must call 24 hours in advance to schedule your appointment. Please call if you must cancel. You will be charged if you do not cancel. Untimely cancellations are also subject to a “No Show” fee. “No Shows” will be charged one-half of the regular fare.
Call us from 8:00 AM to 3:00 PM to schedule an appointment
Troy Area: 334-674-2451
Outside Area: 888-PIKE-VAN
All passengers from health care facilities, nursing homes and assisted living residences are required to be accompanied by an assistant. There is no charge for the assistant, with regular charges for the passenger.
Hours of Scheduling
Monday through Friday – 8:00 a.m. to 3:00 p.m.
Office Hours
8:00 a.m. to 5:00 p.m.
Passenger Information
Although PATS prides itself on reliability and punctuality, there are unavoidable variances in schedules at times. Therefore, please be prepared for pick up 30 minutes prior to scheduled pick-up time or for a 30 minute delay in pick-up.
Drivers are allowed to wait three to five minutes only. If the van must wait for five minutes, it will leave without you and this will count as a “No Show”. Please be prompt so the driver will be able to pick up the next passenger on time.